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USB covers

Feature RequestsHardware & Sensors

I'm just surprised you don't send replacement USB covers. They cost pennies and would quickly resolve what is obviously a known issue.
I get that it doesn't affect functionality but if someone spends £200 on Carv, having a bit fall off the first time you use them isn't great. If you send someone a small bag of covers, even if another one falls off, they won't care.

A customer complaint is an opportunity to make a good impression. Send out a small bag of USB covers to anyone reporting a lost one and they won't be talking about the design defect, they'll be talking about the excellent customer service.

Posted by Glenn Porter ·
4 comments

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Comments4

  • mandrean

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    Mar 23

    Yeah its pretty shocking that you can’t buy spare dust covers.

    Anyone who asks customer support about buying a dust cover gets the exact same canned AI response. Obviously its a decision that has been configured into the support bot. Terrible.

  • Orin

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    Dec 22, 2025

    Contacted support a couple days ago for this exact issue. Mine came off when I unplugged the charging cable and I was worried about snow in the port. If it’s completely waterproof, then why have a cover - customer perception issue which could impact your ski day thinking about it.

  • Carl Zurhorst

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    Jul 14, 2025

    Highly agreed! This and pins/clasps!!!! For a $200+ device this should be required purchase or replacement option, irregardless of warranty!

  • Carl Zurhorst

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    Jun 26, 2025

    Highly agreed! This and pins/clasps!!!! For a $200+ device this should be required purchase or replacement option, irregardless of warranty!