Activation, Changes and Delaying

Starting your free Carv trial

Carv comes with a free three-day trial. When it starts depends on where you signed up:

• In the app - your trial starts the day you begin it, and runs for three consecutive days.

• On our website - your trial clock starts on your first ski day, not when you download. So you can set everything up at home and only start the clock once you've added your pass AND you start skiing. It then runs for three consecutive days.

The trial is three consecutive days, not three separate ski days.

Is the trial the full experience?

Yes. The trial gives you everything, so you can judge Carv properly before it ends.

What happens when the trial ends?

Your Carv membership begins automatically - you don't need to do anything to keep skiing.

If Carv isn't for you, cancel before the trial ends and you won't be charged. The trial does roll into a membership by default, so you do need to cancel if you don't want that. There's nothing to send back.

If you cancel, your coaching stays available until you've used all three trial days. 

Adding a Carv Pro Pass to your account

When you buy Carv Pro via the website, you'll receive an email containing your unique Carv Pass Code. Open the Carv app, create your account and pair your Carv 2 sensors - you'll then be prompted to enter your code, and your pass will be linked to your account automatically.

If you purchased during a pre-sale, your Pass Code is sent to your purchase email around the time your sensors are dispatched.

When will my Carv Pro Pass activate?

Once the pass is on your account, it activates on your first ski day with Carv. If you don't ski with Carv after purchasing, it activates automatically on the last day of the Northern Hemisphere season (30 April 2026).

Your pass then renews one year from activation.

Adding days to a Day Pass

Run out of days? Add more at any time from the Carv portal in your app:

1. Go to Settings

2. Tap Manage next to your Carv Pass

3. Click Manage Existing Pass which will take you to your portal

4. Then choose Add Days

If you want to add six days or more, get in touch with support — it may be worth renewing early or moving to a Season Pass instead.

Upgrading or downgrading

Go to Settings, then Manage next to your Carv pass. If you click Manage Existing Pass it will take you to your portal where you can:

• Upgrade your next renewal to a Season Pass

• Downgrade your next renewal to a Day Pass

If you're upgrading and want it to take effect sooner, contact support and we can bring your renewal date forward.

Moving from Carv to Carv Pro

If you're on Carv and want the sensors, you pay the difference - our customer success team can arrange this in the app, on the web or over email.

Your Carv Pro membership starts on your first ski day using the sensors and runs for 12 months, so you're not paying for time spent waiting on delivery. In the meantime, keep skiing on your existing Carv membership.

Can't ski this year?

No problem - you can delay your next renewal by up to a year. Head to your portal, tap Manage Pass, then Delay Renewal.