Troubleshooting Carv 1

If you have a connection issue, please contact support via the Carv app so that we can check the health of your sensors. You will be required to record the following Diagnostic Session.

The blue flash occurs when the battery packs are still paired to your phone via Bluetooth. You can stop this by following these steps:

1. Navigate to the setup page within the Carv app.

2. Tap the gear icon and select it.

3. From there, you’ll find an option to put your battery packs into sleep mode.

Alternatively, you can stop the flashing by going into your phone's Bluetooth settings and disconnecting the battery packs from the list of connected devices.

If you have issues with your Carv 1 battery packs, please look for your specific battery issue in our Battery Pack Troubleshooting article, and follow the suggested steps.

The human body can sometimes act as a source of interference for bluetooth signals. If your Battery Packs are frequently disconnecting from your phone, we recommend you try moving your phone to a different pocket so that it has a clear line of sight to the Battery Packs. For example, we suggest carrying your phone in a front chest pocket.

For help on how to fix this issue please see our Battery Pack Troubleshooting article

1. Tap the three dots at the bottom right-hand corner of your screen.

2. Select the “Carv Setup” or “Sensors” tab at the top of your screen.

3. Select “Setup Left” or “Setup Right.”

4. Tap the gear icon in the top right corner of the screen.

5. Select "Reset," then choose “Reset Both.”

1. Tap the three dots at the bottom right-hand corner of your screen.

2. Select the “Setup Carv" tab at the top of the screen.

3. Choose "Setup Left" or "Setup Right."

4. Tap the three dots or cog icon in the top right corner.

5. Select 'Unpair' and then "Both."

6. Tap the three dots or cog icon again.

7. Select "Recover."

Both inserts must be connected fully to detect turns. Please check that your cables are fully plugged into the Battery Packs, and that on the set-up page the outline of both your inserts is filled in black with the Carv logo, which indicates successful connection.

If you are still having issues, try re-calibrating the force and motion of your inserts.

See: Insert Calibration & Troubleshooting

If you can’t get off of the ‘Motion’ or ‘Force’ page when connecting or calibrating your Carv 1 inserts please follow the steps below:

1. Put your Carv 1 inserts into deep sleep

2. Plug your inserts into power

3. Initiate the set up process again in the Carv app

This should sort your issue, however if the issue persists please contact support.

If you are able to pair your devices but unable to update the firmware, please follow the steps below:

1. Ensure you are connected to wifi or data

2. Ensure your Carv app is updated to the latest version

3. Force quit and reopen the Carv app. Retry updating the firmware.

4. Recover the battery apps

   • Tap the three dots at the bottom right-hand corner of your screen.

   • Select the “Setup Carv" tab at the top of the screen.

   • Choose "Setup Left" or "Setup Right."

   • Tap the three dots or cog icon in the top right corner.

   • Select 'Unpair' and then "Both."

   • Tap the three dots or cog icon again.

   • Select "Recover."

If none of the above steps work please try:

• Restarting your phone; then retrying the firmware update

• Delete and re-download the Carv app, then retrying the firmware update

  • Please make sure you sync any new sessions before completing this step as any data which has not yet been uploaded will be lost

• Try updating the firmware from a different phone

If you are still having trouble please contact support.

If you’ve encountered a failed firmware update resulting in a disconnection to your Carv 1 battery packs, and the LEDs are displaying a solid blue please follow the steps above to recover your battery packs.