Carv Pass Issues

Magic link not working

If your magic link isn't working, check that you're using the correct Carv account email address, with no typos and in lowercase only.

Don't forget to check your junk and spam folders.

If you're still having difficulty, get in touch and we'll resolve it for you.

Pass code not working

Your Pass Code is sent to the email address used at purchase - so check that inbox first, including the spam folder. If someone else bought your Carv for you, the code may be in their inbox.

If the code still won't work, our customer success team is on hand. Contact us through the Carv app or using Live Chat at the bottom of this page.

My free trial hasn't started

If you set up on our website, your trial clock starts on your first ski day, not when you download - so it's normal for it not to have begun yet. If you started the trial in the app, it runs for three consecutive days from the day you began it.

If you've skied and your trial still hasn't registered, check you're signed into the same account you signed up with, and get in touch if it persists.

My membership isn't showing in the app

Make sure you're logged into the account you purchased with - a second account created with a different email address is the most common cause. If you're on the right account and it's still missing, contact support and we'll find your membership and attach it.