Bluetooth (GATT) Errors and GPS Debugging

Carv relies heavily on GPS to function accurately. To ensure the app works as intended, please make sure location permissions are enabled on your device.

How to Enable Location for Carv:

1. Open Settings on your phone.

2. Go to Apps > Carv > Permissions.

3. Toggle Location to ON.

For more detailed troubleshooting steps, see this section: Debugging Carv GPS of GPS and Bluetooth (GATT) Errors

The Carv app uses OpenStreetMap, an open-source mapping platform. If something looks off on the map, you have a few ways to request updates or report bugs:

To Request a Map Update or Report an Issue:

1. Tap the info button in the bottom-right corner of the map.

2. Or, go to More > Suggest an Improvement.

3. Select Report an Issue.

4. Add a short description.

5. Tap Submit.

We periodically update Carv’s maps based on changes to OpenStreetMap. You’re also welcome to contribute directly by editing OpenStreetMap yourself.

• If you’re skiing indoors or in a location with no GPS signal, Carv won’t be able to assign a resort to your session.

• If your ski resort isn’t listed in OpenStreetMap, Carv will default to the nearest mapped resort.

• Please note: We’re unable to retroactively change your run or resort data.

Follow these tips for optimal GPS performance:

• Position your phone with a clear view of the sky. Avoid placing it deep inside a backpack.

• Avoid dense forested areas where GPS signals may be blocked.

• Wait a minute or two after starting the app to allow your phone to lock onto GPS satellites—ideally while standing still outside.

• Enable mobile data or connect to Wi-Fi, which can help your device get a faster location fix via A-GPS.

If you're having trouble with Carv detecting or recording runs, try the following:

Check Location Permissions:

1. Go to Settings > Apps > Carv > Permissions

2. Make sure Location is toggled ON

Restart Your GPS:

1. Restart your phone

2. Toggle GPS off and then on again

Adjust Battery Settings:

Battery saving modes can interfere with GPS tracking. Make sure Carv is excluded from these optimizations.

Enable Battery Whitelist in Carv:

More > Settings > Battery Whitelist > Toggle ON. If you don’t see this option, update to the latest version of the Carv app.

Disable Battery Saver on Your Device:

Here's how to disable optimization for Carv on various Android devices:

• HTC: Settings > Battery > Power Saving Mode > Battery Optimization > Carv > Don’t Optimize

• Huawei: Energy Settings > Set to Normal > Add Carv to Protected Apps

• LG (Android 6+): Battery & Power Saving > Battery Usage > Ignore Optimizations > Turn ON for Carv

• Motorola (Android 6+): Battery > Battery Optimization > All Apps > Carv > Don’t Optimize

• OnePlus (OxygenOS): Battery > Battery Optimization > All Apps > Carv > Don’t Optimize

• Samsung: Battery > App Power Saving > Details > Carv > Disabled

• Sony (Android 6+): Battery > Battery Optimization > Apps > Carv > Don’t Optimize

• Xiaomi (MIUI, Android 6+): Settings > Additional Settings > Battery and Performance > Manage Battery Usage > Apps > Carv

AGPS Reset:

To reset A-GPS data

1. Download GPS Status & Toolbox (link below).

2. Open the app and go to Menu > Tools > Manage A-GPS State > Reset.

GPS Testing:

Try recording a Free Ski session for 10 minutes with your phone completely still and a clear view of the sky. If Carv still doesn’t record properly, try using another fitness tracker app to confirm GPS is functioning.

GPS Status Check:
The GPS Status & Toolbox app can also show real-time GPS data, including satellite count and accuracy. A good signal should show 5+ satellites and <30m accuracy.