<ul><li><a target="" rel="noopener noreferrer nofollow" class="link" href="https://carv.featurebase.app/help/articles/7431243#sazx3razk16" data-organization-id="6847091a418d66cc5879a540" data-help-center-id="gimr3tr8nal560zr" data-slug="7431243" data-article-id="7431243" data-locale="en" data-hash="#sazx3razk16">Troubleshoot set up issues</a></li><li><a target="" rel="noopener noreferrer nofollow" class="link" href="https://carv.featurebase.app/help/articles/7431243#058p43qaf7b" data-organization-id="6847091a418d66cc5879a540" data-help-center-id="gimr3tr8nal560zr" data-slug="7431243" data-article-id="7431243" data-locale="en" data-hash="#058p43qaf7b">Troubleshoot battery issues</a></li><li><a target="" rel="noopener noreferrer nofollow" class="link" href="https://carv.featurebase.app/help/articles/7431243#skbdektbp26" data-organization-id="6847091a418d66cc5879a540" data-help-center-id="gimr3tr8nal560zr" data-slug="7431243" data-article-id="7431243" data-locale="en" data-hash="#skbdektbp26">Troubleshoot data/firmware issues</a></li></ul><h3 id="sazx3razk16" data-toc-id="sazx3razk16">Set Up</h3><details class="details"><summary>I Have A Connection Issue With Carv 1</summary><div data-type="detailsContent">If you have a connection issue, please contact support via the Carv app so that we can check the health of your sensors. You will be required to record the following <a target="_blank" rel="noreferrer noopener" class="link" href="https://www.youtube.com/watch?v=kl1j77ylnR0">Diagnostic Session</a>.</div></details><details class="details"><summary>How Can I Stop My Carv 1s From Flashing Blue?</summary><div data-type="detailsContent">The blue flash occurs when the battery packs are still paired to your phone via Bluetooth. You can stop this by following these steps:1. Navigate to the setup page within the Carv app. 2. Tap the gear icon and select it. 3. From there, you’ll find an option to put your battery packs into sleep mode.Alternatively, you can stop the flashing by going into your phone's Bluetooth settings and disconnecting the battery packs from the list of connected devices.</div></details><h3 id="058p43qaf7b" data-toc-id="058p43qaf7b"> Battery Packs</h3><details class="details"><summary>I’m Having Issues With My Carv 1 Batteries</summary><div data-type="detailsContent">If you have issues with your Carv 1 battery packs, please look for your specific battery issue in our <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://getcarv.com/blog/battery-pack-troubleshooting">Battery Pack Troubleshooting article</a>, and follow the suggested steps.</div></details><details class="details"><summary>My Carv 1 Batteries Keep Disconnecting From My Phone</summary><div data-type="detailsContent">The human body can sometimes act as a source of interference for bluetooth signals. If your Battery Packs are frequently disconnecting from your phone, we recommend you try moving your phone to a different pocket so that it has a clear line of sight to the Battery Packs. For example, we suggest carrying your phone in a front chest pocket. For help on how to fix this issue please see our <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://getcarv.com/blog/battery-pack-troubleshooting">Battery Pack Troubleshooting article</a></div></details><details class="details"><summary>How Can I Reset My Carv 1 Battery Packs?</summary><div data-type="detailsContent">1. Tap the three dots at the bottom right-hand corner of your screen. 2. Select the “Carv Setup” or “Sensors” tab at the top of your screen. 3. Select “Setup Left” or “Setup Right.” 4. Tap the gear icon in the top right corner of the screen. 5. Select "Reset," then choose “Reset Both.”</div></details><details class="details"><summary>How Can I Recover My Carv 1 Battery Packs</summary><div data-type="detailsContent"> 1. Tap the three dots at the bottom right-hand corner of your screen. 2. Select the “Setup Carv" tab at the top of the screen. 3. Choose "Setup Left" or "Setup Right." 4. Tap the three dots or cog icon in the top right corner. 5. Select 'Unpair' and then "Both." 6. Tap the three dots or cog icon again. 7. Select "Recover."</div></details><h3 id="skbdektbp26" data-toc-id="skbdektbp26"> Data/Firmware</h3><details class="details"><summary>Carv 1 Isn’t Detecting My Turns Properly</summary><div data-type="detailsContent"> Both inserts must be connected fully to detect turns. Please check that your cables are fully plugged into the Battery Packs, and that on the set-up page the outline of both your inserts is filled in black with the Carv logo, which indicates successful connection. If you are still having issues, try re-calibrating the force and motion of your inserts.<a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://getcarv.com/blog/insert-calibration-troubleshooting"> </a>See: <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://getcarv.com/blog/insert-calibration-troubleshooting">Insert Calibration &amp; Troubleshooting</a></div></details><details class="details"><summary>I’m Stuck In The ‘Motion’ or ‘Force’ Page of the App with my Carv 1 Inserts</summary><div data-type="detailsContent">If you can’t get off of the ‘Motion’ or ‘Force’ page when connecting or calibrating your Carv 1 inserts please follow the steps below: <ol><li>Put your Carv 1 inserts into deep sleep</li><li>Plug your inserts into power</li><li>Initiate the set up process again in the Carv app </li></ol>This should sort your issue, however if the issue persists please <a target="" rel="noopener noreferrer nofollow" class="link" href="https://carv.featurebase.app/dashboard/articles/5968736">contact support.</a></div></details><details class="details"><summary>My Carv 1 Inserts Are Stuck In A Firmware Update</summary><div data-type="detailsContent">If you are able to pair your devices but unable to update the firmware, please follow the steps below:<ol><li>Ensure you are connected to wifi or data</li><li>Ensure your Carv app is updated to the latest version</li><li>Force quit and reopen the Carv app. Retry updating the firmware.</li><li>Recover the battery apps<ul><li>Tap the three dots at the bottom right-hand corner of your screen.</li><li>Select the “Setup Carv" tab at the top of the screen.</li><li>Choose "Setup Left" or "Setup Right."</li><li>Tap the three dots or cog icon in the top right corner.</li><li>Select 'Unpair' and then "Both."</li><li>Tap the three dots or cog icon again.</li><li>Select "Recover."</li></ul></li></ol>If none of the above steps work please try:<ul><li>Restarting your phone; then retrying the firmware update</li><li>Delete and re-download the Carv app, then retrying the firmware update<ul><li>Please make sure you sync any new sessions before completing this step as any data which has not yet been uploaded will be lost</li></ul></li><li>Try updating the firmware from a different phone</li></ul>If you are still having trouble please <a target="_blank" rel="noopener noreferrer nofollow" class="deocrated-link link" href="https://carv.featurebase.app/dashboard/articles/5968736">contact support</a>.</div></details><details class="details"><summary>My Carv 1 Batteries Have Lost Connection After My Firmware Update Failed</summary><div data-type="detailsContent">If you’ve encountered a failed firmware update resulting in a disconnection to your Carv 1 battery packs, and the LEDs are displaying a solid blue please follow the steps above to <a target="" rel="noopener noreferrer nofollow" class="link" href="https://carv.featurebase.app/help/articles/7431243#058p43qaf7b" data-organization-id="6847091a418d66cc5879a540" data-help-center-id="gimr3tr8nal560zr" data-slug="7431243" data-article-id="7431243" data-locale="en" data-hash="#058p43qaf7b">recover your battery packs.</a></div></details><div data-type="horizontalRule"><hr></div><h3 id="0bbmwpqxta4" data-toc-id="0bbmwpqxta4">Contact us</h3>If you run into any problems while setting up or using your Carv 2, the Carv app offers in-app support.The Carv app is the fastest way for us to help you as we are able to review your session data immediately.You can also reach out to our support team via email or over the phone. See <span data-type="mention" class="dark:bg-border bg-[#E9ECF1] px-1 py-0.5 text-sm shadow-none rounded-md" data-id="eyJhcnRpY2xlSWQiOiI1OTY4NzM2IiwiaGVscENlbnRlcklkIjoiZ2ltcjN0cjhuYWw1NjB6ciIsIm9yZ2FuaXphdGlvbklkIjoiNjg0NzA5MWE0MThkNjZjYzU4NzlhNTQwIiwibG9jYWxlIjoiZW4iLCJzdGF0ZSI6ImxpdmUifQ==-article" data-label="Contacting Our Team">@Contacting Our Team

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