Find solutions for issues with your Carv 2 Sensors, including setup, battery pack and data issues.

Troubleshooting Carv 2

Contact Us

Contacting our team

Orders and Shipping

Answers for any questions to do with your Carv orders — from what to expect after placing an order with us, to pre-order cancellations and returning your sensors!

Orders & Tracking Information

Information for everything shipping — timings, order tracking, customs information and PO box — can all be found below! 

Shipping Times & Estimates

Returns

About Carv

Get to know the four key elements of Carv: Hardware, Software, Data, and Coaching...

What is Carv?

Understand the suitability of Carv for varying athlete skill levels and sports and learn about what languages Carv is currently offered in!

Who is Carv for?

Learn the basics of Ski:IQ™, and learn how Ski:IQ™ develops personalized focus areas for each Carv user!

What is Ski:IQ™?

Understand which devices are compatible with Carv’s sensors, which apps are available to use alongside Carv and any affect using Carv may have on your phone’s battery life!

Device Compatibility and Connectivity

Information on phone compatibility for iOS and Android

Phone Compatibility 

Carv Passes

Browse the different types of Carv Pass, learn which pass is suitable for you and get an insight into our Carv Buddy Passes.

Understanding Carv Passes

Explore how to add days to a Day Pass, upgrade to a Season Pass and when your Carv Pass will activate!

Activation, Changes and Delaying

Understand how Carv customers are charged for their Carv Passes and learn how our annual renewals work!

Billing and Renewal

Learn about making account alterations, membership statuses and deleting your account.

Membership and Account Management

Want to use Carv with your friends? Learn how to refer a friend to get rewards, gift Carv and understand Carv Buddy Passes! 

Use Carv With Friends

Our Pro Deal

Second Hand Carv

Gifting Carv

Using Carv

Get your Carv 2 sensors set up and running! 

Set Up & Getting Started

Learn how to safely travel with your Carv Sensors

Travelling with Carv

Questions about equipment compatibility or terrain suitability for using your Carv device? Look no further! 

Skiing with Carv

Learn how to access, sync and review your ski data stored on the Carv app! Understand the in app visuals created from your skiing to get the most out of your Carv subscription!

Your Data 

Learn to use the leaderboard function in the Carv app to see how you compare to other Carv users around the world!

Carv Community

Find the answers to all your queries about Carv’s coaching functions in the app. How to customise your coach to you and how to use the Carv video coach!

Carv Coaching

Troubleshooting

Find solutions for issues with your Carv 1 Sensors, including setup, battery pack and data issues.

Troubleshooting Carv 1

Troubleshoot magic link and pass code issues when installing Carv Passes here.

Carv Pass Issues

Solutions for any in-app issues you may be experiencing on the Carv App. From missing activities to leaderboard issues, answers can be found here! 

App Issues

Solutions for any issues you may be experiencing on the Carv Map. 

Information Missing From Carv Map

Find solutions for the more technical issues with your Carv software! 

Bluetooth (GATT) Errors and GPS Debugging

How can we help you?

Help Center

Improved

Fixed

Changelog

Survey

carv

Under Consideration

Planned

In Progress

Released

Not Planned

Contact Support

Noted for the Future

Inbox

In development

Ready for testing

Duplicate

Keeping an eye on

High Priority

Low Priority

Metrics & Data

Coaching & Tips

Resort information

Other

Leaderboards

Social features (e.g. Groups)

Terrain (Snow Surface & Pitch)

Ski:IQ

Turn by turn feedback

Training & Drills

Hardware & Sensors

Video coaching

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Carv

Troubleshooting Carv 2

Setup

Battery

Data/Firmware

Lost/ damaged sensors

Contact us

Setup

If you’re not able to pair your sensors, please try the following:

Only One Sensor Shows As Paired In The App

My New Sensors Won’t Turn On

Battery

My Carv 2 Sensors Won’t Pair After Summer Storage

My Carv 2 Sensors Lose Charge at Different Rates

My Carv 2 Sensors Lose Charge in Deep Sleep

My Carv 2 Sensors Won’t Charge To 100%

Data/Firmware

My Carv 2 Sensors Are Stuck In A Firmware Update

Lost/ damaged sensors

My LED Light Is Broken

My Dustcover Has Fallen Off

My Clip Grip Has Fallen Off

My Clip Is Damaged

My Clip Has Fallen Off

Contact us