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Orders and Shipping

Shipping Times & Estimates

Information for everything shipping — timings, order tracking, customs information and PO box — can all be found below!

Last updated 11 months ago

Shipping times

All orders made before warehouse cutoff times are dispatched the same day. Any orders made after this time will be dispatched the next working day.

Please note estimated delivery times are based on orders placed before cutoff.

Worldwide shipping on all orders is free. However, if you wish to opt for express shipping at checkout to expedite the shipment of your order, the price will depend on delivery location.

Region

Shipping Method

Delivery Time (Business Days)

USA

Standard (UPS/USPS/DHL/OnTrac)

2-5

UK

Standard (Royal Mail)

2-3

Canada

Standard (UPS/Passport)

2-4

Switzerland

Standard (Swiss Post)

1-3

Australia

Standard (Aus Post)

2-4

Germany, Austria, Netherlands, Italy, France & Belgium

Standard (UPS)

3-5

Rest of Europe

Standard (UPS)

3-6

Rest of World

Standard (UPS/Fedex/DHL)

3-7

Fulfilment Centre

Regions Shipped To

Same-Day Dispatch Before
(Mon to Fri)

US hubs — CA, NJ, TX, TN & IL

USA

2pm local time

Canada hubs — Vancouver & Toronto

Canada & Asia

12pm local time

UK — Wellesbourne

UK

8pm GMT

Switzerland — Arbon

Switzerland

4pm CET

Australia — Sydney

Australia & New Zealand

12pm AEST

Netherlands — Rotterdam

Europe &
All other countries

12pm CET


Due to carrier restrictions, we are not able to ship to these countries at this time:

  • Belarus

  • Cuba

  • Iran

  • North Korea

  • Russia

  • Syria

  • Ukraine

  • Palestine


If your address is in a remote area, your delivery may take longer. You can search your postcode with the relevant courier (see above).

If you have noticed an error on your shipping address, please get in touch with us as soon as possible so that we can try to amend this before it is shipped out.

Unfortunately, if your order has already been dispatched, we’re unable to amend your shipping address.

You’ll receive shipping notifications to your email address, so please ensure you give the correct email address at check-out.

If your shipment has been delayed, is missing or has been returned to sender, please contact us through the link at the lower right corner of the webpage.

Order tracking

All Carv orders are tracked to ensure safe delivery. Tracking information is shared via email at the point of shipment.

Once your order ships, you will receive an email containing the tracking details.

You can track your order here: Carv Tracking.

Customs and duties

You will need to pay customs and duties if you are located outside of the USA, Canada, UK, Switzerland, Australia and the EU.

Below is a breakdown of customs estimates for countries where our customers typically order Carv from. If you don't see your country, please look at your own country's website to see what they estimate.

Please note that all customs and duties are estimates and may vary. For sensors purchased free with a season pass, your shipping invoice will reflect the sensor cost. Be aware that you may still be charged customs and duties on this value if applicable.

We ship our products from several different warehouses around the world. These include locations within the US, Canada, Europe and the UK. Your order will be dispatched from the warehouse nearest to your delivery address to ensure efficient and timely delivery.

For customs purposes our HS code is 85176200.

Country

Province (if applicable)

Customs estimate % of order value*

Customs calculator link

Switzerland

N/A

7.7%-15%

Tares Switzerland Tariff code: 85176200 Ship from: Ireland

Japan

N/A

8%-10%

Japan Customs OR Simply Duty This is a 3rd party website so this should only be used as a guide.

Norway

N/A

~25%

Norwegian Customs - Toll Please select electronics as the category when prompted.

New Zealand

N/A

Duty is waived under $1000 NZD otherwise 15%

New Zealand Customs Service

*Additional Brokerage Fees (customs processing fee) may apply. This is sometimes charged by the courier and varies from country to country.

Some general third party customs calculators that you can use are:

Easyship (ES)
SimplyDuty (SD)

Disclaimer: Please note that these are not official government websites, so the quotes they give you will not be exact and should only be used as a guide.

Sending Carv to PO boxes

We can ship Carv to PO Box addresses in the US and Canada.

Unfortunately our nominated couriers are unable to guarantee delivery to PO Box addresses elsewhere in the world.

As such, we would kindly ask that you provide us with an alternate shipping address so as to ensure your Carv device is delivered as quickly as possible.

Contact us

If you run into any problems with your shipping, the Carv app offers in-app support.

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You can also reach out to our support team via email or over the phone. See Contacting Our Team for more information.

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