Carv Pass Issues

• Magic link not working

• Pass code not working

Magic link not working

If you are having difficulty with your magic link, please ensure that you are using the correct Carv account email with no typos and only lowercase characters.

Don’t forget to check your junk mail and spam too!

If you are still having difficulties please get in touch with the team who will help resolve your issue.

Pass code not working

If you do encounter any problems with your code, our customer success team is always on hand to help, please get in touch by contacting us via the Carv App or using Live Chat at the bottom of this page.

Please note, you should have received your code via the email you purchased with. Don’t forget to check your spam folder! Also, if someone else bought you the device, it may be in their inbox.

Contact us

If you run into any problems while setting up or using your Carv 2, the Carv app offers in-app support.

The Carv app is the fastest way for us to help you as we are able to review your session data immediately.

You can also reach out to our support team via email or over the phone. See Contacting Our Team