Membership and Account Management

Upgrading from Carv to Carv Pro

If you're serious about your skiing and want to go deeper, Carv Pro is for you. The Carv 2 sensors measure things the app alone can't - the full picture of what your skis are doing, turn by turn. It's the difference between knowing what to work on and seeing exactly how every small change plays out.

To upgrade, you pay the difference between your memberships. Our customer success team will sort this in the app, on the web or over email - just get in touch.

Your Carv Pro membership starts on your first ski day using the sensors and runs for 12 months. Keep using Carv in the meantime.

Upgrading your hardware to Carv 2

If you're an existing customer on Carv 1 hardware, you can upgrade to Carv 2 at a reduced price specific to you, just get in touch with support to find out more!

Your existing membership plan is retained. Upgrading your hardware does not affect your pass. Founder members keep their Lifetime Pass, and those on the Pro Deal keep that status. We made a promise when you joined and we're committed to honouring it.

Moving from Carv Pro to Carv

If the app-only experience suits you better, you can move down to a Carv membership. Contact our support team and we'll make sure you're on the right membership for you.

A few things worth knowing:

• Your Carv 1 or Carv 2 sensors will continue to work, and we continue to develop Carv Pro features in parallel — so this is a choice about what you want, not a forced move.

• The Carv 2 lifetime warranty applies for as long as you hold an active Carv Pro membership.

• You won't lose any data. Everything is stored on your account, and switching membership doesn't affect it. Your session history will reflect however you were skiing on each day.

Skiing without your sensors

You don't need to change membership to ski without hardware. On Carv Pro, you can leave your sensors at home and still get a Ski:IQ™ — your sensors will simply show as disconnected.

Founder members

If you're a founder member, your founder membership stands. You can continue using your existing hardware exactly as before.

If your hardware is broken

We're sorry to hear it — get in touch and we'll help sort it out. If your Carv 2 is under warranty and your membership is active, we'll replace it. If you'd rather move to a Carv membership and ski with your phone instead, you're absolutely able to do that.

Making changes to your account

Password — log out and tap Forgot my password in the Carv app.

Email address or name — get in touch with support and we'll update it for you.

Deleting your account

We take your data security seriously. To remove your account and all associated data:

1. Go to Settings

2. Scroll to the bottom and select Delete Carv Account

Deleting your account cannot be undone, so please be certain you don't want your data before you confirm.