Membership and Account Management
Learn about making account alterations, membership statuses and deleting your account.
Last updated 5 months ago
Upgrading to Carv 2
To upgrade to Carv 2, you must be an existing customer. Simply follow the upgrade pathway available in your app. Click the 'More' tab in the bottom right of your app. Then, click the 'Manage' button, then 'Upgrade Hardware'. From here, you'll be able to upgrade at a reduced price specific to you!
Your existing membership plan will be retained. Upgrading to Carv 2 will not affect your current pass. Founders will retain their Lifetime Pass and those on the Pro Deal will keep this status. We made a promise when you joined, and we are committed to honouring it.
Please note that if you have already made use of this offer, the ‘Upgrade Hardware’ button will not appear in your portal.
Making changes to your Carv account
You can simply change your password by logging out and clicking forgot my password in the Carv app.
Changing your payment details is also simple. On your app, click the ‘More’ tab, and then ‘Manage’, then 'Manage my membership'. This will open your Carv portal, where you can update your payment details.
If you need to make other changes to your Carv account, including email address or name, please get in touch with support.
Account deletion
We take your data security seriously at Carv. If you wish to remove your account and any associated data, follow the steps below:
In the navigation bar, select "More"
Go to "Settings"
Scroll to the bottom and select "Delete Carv Account"
Deleting your account cannot be undone, so please make sure you are certain that you do not want your data.
Contact us
If you run into any problems while setting up or using your Carv 2, the Carv app offers in-app support.
You can also reach out to our support team via email or over the phone. See Contacting Our Team for more information.